Disclosure: WMN Magazine is an affiliate partner of Unitel Voice*. If you purchase through our links, we may earn a commission at no additional cost to you. We only recommend tools we believe add value to professional women building their careers and businesses.
When you’re building a business alongside your career—or running one from scratch—your phone system shouldn’t be another thing to stress about. Whether you’re launching a consulting practice, running a side hustle, or managing a growing team, having a professional phone presence is non-negotiable. But traditional business phone systems? Expensive, complicated, and often overkill for what you actually need.
Enter Unitel Voice, a virtual phone system that promises to give small businesses and entrepreneurs the polish of a Fortune 500 company without the price tag or complexity. After researching the platform extensively, I’m breaking down whether it’s worth your time and money.
What Is Unitel Voice?
Unitel Voice is a cloud-based business phone system that operates over the internet (VoIP). Instead of installing hardware or dealing with landlines, you get a professional business number that works on any device—your smartphone, laptop, or desk phone. Think of it as giving your cell phone a second line that’s purely for business.
The platform is specifically designed for entrepreneurs, startups, and small businesses who need to sound professional but don’t have an IT team or deep pockets.
Who Is It For?
Unitel Voice is ideal for:
- Solo entrepreneurs and consultants who want to separate business from personal calls without carrying two phones
- Side hustlers who need a professional presence while maintaining their day job
- Remote teams who need to stay connected across locations
- Small businesses (up to 50 employees) looking for an affordable, scalable solution
- Service-based businesses like coaches, therapists, accountants, or real estate agents
If you’re a professional woman building something on the side or scaling a small business, this service was basically built for you.
Key Features
Virtual Business Numbers Choose from local numbers (with any area code), toll-free numbers, or custom vanity numbers. You can even port your existing business number for free.
Auto Attendant Create a professional greeting and menu system that routes callers to different extensions. Your one-person operation can sound like a full team.
Call Routing & Forwarding Route calls to multiple devices or team members. Set business hours so calls go to voicemail after hours with a custom message.
Mobile & Desktop Apps Take calls from anywhere using their iOS, Android, or desktop app. Your business calls are distinct from personal ones with different ringtones.
Voicemail to Email Missed calls? Voicemails are transcribed and sent to your email and app, so you can quickly scan messages without listening to each one.
Team Collaboration (Office Plan) The higher-tier plan includes team messaging, file sharing, and presence indicators so you can see who’s available for call transfers.
Call Recording & Logs Track all your calls, record important conversations, and access detailed call logs—helpful for quality control and record-keeping.
Free Voice Talent Studio This is a standout feature. Unitel provides professional voice actors to record your greetings for free. Many competitors charge extra for this.
Pricing Breakdown
Unitel Voice offers several plans with transparent, month-to-month pricing (no annual contracts):
- Start-Up Plan: $9.99/month (3 users, 500 minutes)
- Professional Plan: $19.99/month (5 users, 2,000 minutes)
- Unlimited Plan: $24.99/month (unlimited users and minutes)
- Office Plan: $29.99/month (3 users included, $9.99 per additional user, includes team collaboration features)
Additional phone numbers cost $5/month. There’s a 30-day money-back guarantee, so you can test it risk-free.
For context, that’s significantly cheaper than traditional business phone systems or even other virtual options, especially the Unlimited plan which doesn’t charge per user—a game-changer for growing teams.
What Users Love
After reviewing hundreds of user testimonials across Capterra, G2, and other platforms, here’s what consistently comes up:
Exceptional Customer Service This is the most mentioned positive across reviews. Users rave about the USA-based support team, which is available 24/7 and actually helpful. The free concierge setup where they configure everything for you is frequently praised.
Ease of Use Non-tech-savvy users appreciate how simple it is to set up and manage. The interface is intuitive, and the app works smoothly.
Value for Money Budget-conscious entrepreneurs consistently mention the affordability, especially for the features you get. The ability to scale without dramatic price increases is a major plus.
Professional Image Users love that they can present a polished brand image even as a solopreneur. The auto-attendant and professional greetings make small businesses sound established.
Call Quality Most reviews report clear voice quality and reliable service, even for remote teams.
The Drawbacks
No service is perfect. Here’s what to know:
Limited Integrations Compared to enterprise-level systems, Unitel Voice doesn’t integrate with as many CRM or project management tools. If you rely heavily on systems like Salesforce or HubSpot, this could be limiting.
App Issues A small number of reviews mention occasional app glitches, connection issues, or slow loading times on the desktop version. However, these seem to be isolated cases.
Voicemail Delay Some users note there’s a 3-4 second pause after pressing voicemail prompts, which can feel long. The company has been working to reduce this.
Cancellation Process While cancellation is instant and hassle-free, it must be done via chatbot or email—you can’t cancel over the phone or within the app itself.
SMS Limitations Some users wish there were better texting capabilities built into the platform.
The Verdict
Unitel Voice is an excellent choice for professional women who need a reliable, affordable business phone system without the complexity of traditional options. The standout customer service, user-friendly setup, and exceptional value make it particularly appealing for entrepreneurs and small business owners who are already wearing multiple hats.
The platform won’t replace enterprise-level communication systems, but that’s not who it’s built for. If you’re a consultant, coach, service provider, or small business owner who needs to look professional without breaking the bank, Unitel Voice delivers.
The free 30-day trial is genuinely risk-free, so you can test whether it meets your needs before committing. For under $25/month, you get a complete business phone system that would have cost thousands just a decade ago.
If you’re building a business and need to separate your professional and personal life—or if you’re tired of your business calls coming through your personal cell—Unitel Voice* is worth trying.
*Disclosure: WMN Magazine is an affiliate partner of Unitel Voice. If you purchase through our links, we may earn a commission at no additional cost to you. We only recommend tools we believe add value to professional women building their careers and businesses.
Ready to level up your business communications? Try Unitel Voice free for 30 days* and see if it’s the right fit for your professional needs.
